Frequently Asked Questions
Find answers to common questions we receive about our laundry service. If you can’t find the answers you need below. Please contact us.
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Pricing couldn’t be easier. Regular weekly customers are charged $2.49 per pound, “by request” customers are charged $2.69 per pound, and same day customers are charged $3.19 per pound. Dry Cleaning and Large bedding items are priced by the piece.
*Marie Kondo and File Folding available at $2.99/pound.
Yes! Learn more at www.laundrybutler.com/dry-cleaning/ or call us at (714) 404-5197.
We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.
We accept MasterCard, Visa, Discover and American Express cards.
There are no pickup or delivery fees, but each order has a service fee of $5.95.
There is a minimum charge of $43 per pickup.
Yes we do! There is a $2.95 per lb upcharge.
Please send your laundry in closed plastic bags or nylon laundry bags. Please do not send baskets.
No, you are responsible for making sure all items are removed. We are not responsible for any items lost or damaged. Items like pens and gum etc. can damage clothing.
Weekly and Bi-weekly customers will receive a complimentary laundry bag.
We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out we do reserve the right to charge a $15.00 missed pickup fee to cover costs.
None whatsoever. You can cancel or suspend your account at any time.
As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.
No problem. Just leave the laundry somewhere we can access it and then log into your account and edit your Pickup/Delivery Instructions. Many customers have us leave their laundry at their back door or in a foyer if they are not home. Whenever possible, please select a drop-off site that’s protected from the elements.
That depends on your neighborhood. We make every effort to build our routes to make sure you have a consistent and convenient pickup/drop-off time.
We prefer you schedule your pickup by 4:00 am the day of your pickup. This allows enough time for the drivers to plan their routes for the day.
Sure. We send all of our customers email and text reminders 24 hours before scheduled pickups.
Contact Customer Service by calling (714) 404-5197 or emailing customerservice@laundrybutler.com. If our drivers are still in your area, we will make every effort to arrange for a pickup.
Absolutely. Many of our customers have Laundry Butler pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details.
When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.
However rare this is, it can happen. If there is a storm or other natural occurrences, we will return your laundry to you as soon as it’s safe for our drivers to do so. We will keep you updated to any changes via phone, email and/or text.
You can expect your laundry to be returned the next day after we pick it up (except for Saturday pickups which will be returned on Monday).
Yes, but please keep in mind that with next day turnaround, your clothes may still be damp when returned.
Not at this time.
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